RETURN EXCHANGE POLICY

The following after sales services apply to all products sold through ttMall, whether at its physical store at Shop 9 & 10, 444 Warrigal Road or through its online platform, ttMall Online.

 TTMALL Online permits returns and exchanges in the following circumstances:

 

Category

Permitted return and refunds within seven (7) days of the date of receipt

Permitted exchange within fifteen (15) days of the date of receipt

Return shipping fees

Additional Comments

Product is:

  • of a poor quality;
  • does not perform its function as advertised; or
  • in breach of any applicable laws and/or regulations.

Yes

Yes

Return shipping fees will be borne by the seller.

Products that fall under this category will be subject to a quality assessment which will be carried out by an appointed or authorised service centre. A final report will be issued by an independent aftermarket seller.

The product is/was:

  • damaged during transportation (logistic damage);
  • missing parts, components or accessories;
  • does not fit with the description as advertised on TTMALL Online; or
  • for reasons similar to the above three (3) points.

Yes

Yes

Return shipping fees will be borne by the seller.

The issue will be investigated by an independent aftermarket seller.

The purchaser may be required to provide evidence such as photographs, and to obtain statements from the courier staffs.

If the purchaser changes his/her mind and the product (together with any accessories and/or gifts) to be returned is in good condition with its packaging intact.

Yes

No

Return shipping fees will be borne by the purchaser.

All freight charges and return fees will be payable by the purchaser. The purchaser must return the products to the independent aftermarket seller.

 

In order to determine the 'date of receipt', the later date of the following will be taken to be the 'date of receipt':

  • the delivery order showing the date when the product was delivered to the purchaser; or
  • the receipt or invoice for the product.